Kiosk assistants

Conversational kiosk and AI ordering assistant for walk-in moments: order food, ask for advice, configure a product.

The self-order kiosk at McDonald's. The pharmacy counter. These are places where people want something quickly, food, advice, a product, and where the current interface is, frankly, a small disaster. Tap-tap-tap through menus, looking for what you want. Or, in the case of the pharmacy, a conversation that's actually quite personal, held while three people stand behind you.

What if you just say what you want? "Something with chicken, not too spicy, with a Diet Coke." Or "my son's scalp is itching, he's eight." And the kiosk gets it, suggests sensible options, follows up where needed, and handles it. Not as a chatbot in a corner, but as the standard way of ordering.

BurgerLab

Conversational fast-food kiosk with visual suggestions, modifications ("no onions for my daughter"), allergy check and QR payment.

A fast-food kiosk where you don't tap through tabs but just say what you want. An animated mascot is ready, not as a gimmick, but because a face talks pleasantly. The customer says: "two burgers, no onions for my daughter, one with extra cheese, and two cokes." The kiosk confirms, shows visually what's in it, and handles the modifications.

What it shows is how conversation and UI reinforce each other. The customer talks, and the kiosk shows a curated shortlist on screen, three to five options, not the entire menu. Filters for allergies and diet work as background context, not as a form question up front. And when the modification gets more complex ("replace two of those three cokes with different milkshakes"), it splits correctly.

At the end, a QR code for payment, confirmation on screen, and the kiosk resets itself for the next customer. No training needed for the user. No manual at the kiosk. Just say what you want.

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Pharmacy

First counter consultation through conversation: describe the complaint, follow-up questions, advice or referral.

The pharmacy counter conversation is a microcosm of what's wrong with a tap interface. Someone walks in with "my son's scalp is itching, he's eight." That doesn't belong in a menu. It should be a conversation. But there are three people behind, and the assistant doesn't have all the time. And the conversation is fairly personal.

A conversational kiosk handles that first part. Not to replace the pharmacist, but to gather the right information before the customer's turn. How long has it been going on, anywhere else on the body, does the child use shampoo, is there lice at school. The assistant probes sensibly and gives a first piece of advice or a clear referral to a conversation.

Honestly: for prescriptions and medical assessments, the pharmacist remains. But for the first question, the routine advice, and intake of complaints, this fits. It shortens the queue and makes the counter conversations more substantive.

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Demos run on request, I'll happily open one for a serious case. Ping me to walk through it together, and you'll see it work directly.

Schedule a live walkthrough ← Possession